Photography Booking Terms & Conditions

Business

Stiven Shaker, operating as Stevo Shots

Address

561 Sherbourne St, Toronto, ON M4X 0A1, Canada

Email

contact@stevoshots.com

Telephone

+1 (437) 535-8123

Website

stevoshots.com

Effective date

15 October 2026

About These Terms

These Terms & Conditions apply to photography services booked with Stevo Shots (“we,” “us,” or “our”). “You” means the customer making the booking.

Your agreement includes these terms and the written booking summary or service agreement accepted before payment. Any individually agreed changes must be recorded in writing.

Nothing in this agreement limits rights or remedies that cannot lawfully be waived under Ontario consumer protection legislation, applicable Canadian privacy legislation, or other applicable laws. Consumer-specific statutory protections apply where the booking qualifies as a consumer transaction.

Reservations and Booking Confirmation

Before you confirm a reservation, we will provide:

• A description of the photography services and selected package.
• The session date, start time, duration, and location.
• The agreed deliverables, including the number or minimum number of edited photographs.
• The total price in Canadian dollars, applicable taxes, and any additional charges.
• The deposit amount, payment schedule, and balance due date.
• The cancellation and rescheduling arrangements.
• The delivery date, delivery method, and gallery availability period.
• Any agreed commercial usage rights or special requirements.

You will have an opportunity to review your order, correct errors, and accept or decline the agreement before completing your booking.

A date is reserved only when we issue written confirmation following your acceptance and receipt of any required deposit. An inquiry does not reserve a date.

We will email a copy of your agreement when your booking is confirmed. If we cannot accept your booking, any payment collected will be refunded in full.

Prices and Payments

All prices are in Canadian dollars unless expressly stated otherwise. Applicable taxes, including HST where chargeable, will be identified before you pay.

Your deposit is credited toward the total booking price. Any amount retained following cancellation is subject to Section 4 and applicable law.

Travel, parking, permits, overtime, additional images, extensive retouching, prints, and other extras will only be charged where their cost has been disclosed and you have approved them.

If a payment is overdue, we will notify you and provide a reasonable opportunity to resolve it before suspending or cancelling the service. We will not impose undisclosed late-payment charges.

Customer Cancellations

Please send cancellation requests to our customer service email, contact@stevoshots.com, including your name and booking reference. You may also use any cancellation method permitted by applicable law. Our acknowledgement is not a condition of a legally effective cancellation notice.

Statutory cancellation rights

Where Ontario’s internet-agreement rules apply, you may have a right to cancel:

• Until seven days after receiving the agreement if required pre-contract information was not disclosed or you were not given the required opportunity to accept, decline, or correct errors.
• Within 30 days after entering the agreement if we fail to comply with the statutory requirements for providing a copy.

Other cancellation rights may apply, including for unfair practices or certain failures to perform. These rights are not restricted by our ordinary cancellation arrangements.

Other customer cancellations

For cancellations that do not involve a statutory right, any cancellation charge must have been disclosed in your booking summary before acceptance and must be reasonable and lawful.

We may retain only amounts properly attributable to agreed work already completed, approved non-recoverable expenses, or a legally recoverable loss associated with reserving your date. We will take reasonable steps to reduce that loss and account for costs saved and replacement bookings.

We will not recover the same loss twice. A deposit is not automatically non-refundable merely because it is called a deposit or retainer.

We will provide an itemised explanation of any deduction on request.

Refund timing

Refunds following a valid statutory cancellation will be made within the legally required period, generally 15 days after notice under Ontario’s Consumer Protection Act, 2002.

For other cancellations, we will calculate and issue any refund within 14 calendar days after receiving your cancellation notice. Refunds will normally use the original payment method. Your financial institution may require additional processing time.

Rescheduling

Please contact us as soon as possible if you need to change your booking.

Rescheduling is subject to availability. Where a replacement date is agreed, payments already made will be credited toward that booking.

Any additional cost resulting from a change in date, location, package, or approved third-party arrangements must be explained and accepted before the revised booking is confirmed.

If no replacement date can be agreed, Section 4 applies, subject to your statutory rights.

Weather and Unforeseen Events

If weather makes an outdoor session unsafe or prevents the agreed photography service, we will discuss a suitable alternative location or replacement date.

If illness, a venue closure, an emergency, or another event beyond reasonable control prevents performance, we will notify you promptly and discuss reasonable alternatives.

You will not be required to accept indefinite postponement or a credit in place of a refund to which you are entitled. If the booking cannot proceed, we will refund payments for services not provided, subject only to lawful and explained deductions.

This provision does not excuse a failure to take reasonable precautions or exercise reasonable care.

Cancellation by Stevo Shots

If we cannot provide your booked service, we will notify you promptly.

We may offer a suitably qualified replacement photographer. A material substitution requires your agreement. If you decline the replacement or no suitable replacement is available, we will refund payments for the services not provided.

If we cancel the entire booking without delivering any agreed service, we will provide a full refund. This does not limit any additional legal remedies available to you.

Session Arrangements and Safety

Please provide accurate booking details and tell us about important requirements, accessibility needs, venue restrictions, and essential photographs before the session.

Responsibility for permits, location access, and associated costs will be agreed in advance.

Late arrival may reduce the available session time if an extension is not possible. We will make reasonable efforts to accommodate delays. Additional coverage requires your approval of any extra cost.

If our delay reduces your agreed coverage, we will offer a suitable extension or proportionate refund.

We maintain a respectful working environment and may pause or end a session where there is a genuine safety risk, harassment, or unlawful conduct. Where practical, we will explain the concern and allow it to be addressed. Any financial adjustment will reflect the circumstances, services provided, and applicable law.

Photography Style and Service Standards

We will provide services with reasonable care and skill, consistent with your agreed brief and the style represented in our portfolio.

Photography involves creative judgment. Lighting, weather, venue restrictions, timing, and participant cooperation may affect the images produced. Portfolio examples illustrate our style without guaranteeing identical results.

We will make reasonable efforts to capture agreed priority photographs. Creative discretion does not excuse failure to provide expressly agreed deliverables or meet applicable service standards.

Editing, Delivery, and Corrections

Your booking summary will specify the included editing, image quantity, file format, resolution, and delivery date.

RAW files, unselected images, extensive retouching, and additional editing are excluded unless expressly included. Optional work will be quoted before it begins.

If delivery may be delayed, we will explain the reason and seek your agreement to a revised date. This does not remove your legal rights.

If files are corrupted, agreed images are missing, or the delivery materially fails to meet the agreed specification, please contact us promptly. We will investigate and provide an appropriate remedy, which may include replacement files, re-editing, a suitable reshoot, or a refund.

A reshoot will not be treated as adequate where the original event cannot reasonably be recreated. No reporting request in these terms shortens your statutory rights.

Copyright and Customer Usage Rights

Copyright ownership is determined by applicable law and any written agreement. Unless expressly transferred, copyright remains with the photographer or relevant rights holder.

For personal bookings, after payment of the agreed price, you receive a perpetual, non-exclusive licence to download, store, print, and share the delivered photographs for personal, non-commercial use, including personal social media.

Photographer credit is appreciated but is not required for ordinary personal use.

For business, brand, product, or corporate photography, the permitted commercial uses and any restrictions will be specified before booking.

Stevo Shots will secure the rights needed to grant the agreed licence. Copyright ownership does not automatically authorise promotional use of your likeness.

Promotional Use and Consent

Booking a session does not give Stevo Shots automatic permission to publish your photographs for advertising, portfolio displays, social media, competitions, or other promotional purposes.

We will obtain separate, optional permission describing the proposed use. Refusing promotional permission will not affect your booked service.

The person making a group or event booking cannot automatically provide promotional consent for everyone photographed. We will obtain the permissions required by law, including appropriate parent or guardian permission for minors.

You may contact us to withdraw consent for future promotional use, subject to applicable legal requirements and reasonable notice. We will explain any practical limitations affecting material already distributed and take reasonable steps to remove images from channels we control.

We will not sell identifiable customer photographs to stock libraries or authorise their use for AI model training without separate, specific permission.

Privacy and Personal Information

We will handle personal information in accordance with applicable privacy law, including the Personal Information Protection and Electronic Documents Act where applicable.

Our separate Privacy Policy explains what information we collect, why we use it, the service providers involved, any processing outside Canada, retention practices, and how to exercise applicable privacy rights.

We will use reasonable safeguards for customer information and photographs. Access will be limited to people and service providers who need it for authorised purposes.

Marketing communications and promotional image permissions will be handled separately from acceptance of these booking terms.

Galleries, Downloads, and Storage

Your booking summary will state the gallery expiry date and image retention period.

We will provide a reasonable opportunity to download your images and notify you before gallery expiry. Please keep independent backup copies after downloading.

We do not promise indefinite storage unless included in your package. Retrieval or extended-storage fees require advance disclosure and agreement.

These arrangements do not remove our responsibility for loss or non-delivery caused by a failure to exercise reasonable care.

Service Failures and Liability

If a problem affects your booking, we will investigate promptly and work toward a fair resolution.

Where our failure causes loss of agreed deliverables, remedies may include correction, an appropriate reshoot, a proportionate refund, or a full refund where the service has substantially failed.

Nothing in these terms excludes liability for fraud, deliberate misconduct, or any liability that cannot lawfully be excluded. A refund is not necessarily your sole remedy.

Complaints

Please send complaints to contact@stevoshots.com, including your booking reference, the issue, and your requested resolution.

We aim to acknowledge complaints within three business days and provide a substantive response within 14 calendar days. If more time is needed, we will explain why and provide an update.

You retain the right to contact Consumer Protection Ontario, the appropriate privacy regulator, your payment provider, or a court or other competent body.

These terms do not require mandatory arbitration, prevent participation in proceedings permitted by law, or restrict honest customer reviews.

Governing Law and Changes

This agreement is governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, subject to any mandatory protections available to you elsewhere.

Nothing in this clause requires you to bring proceedings exclusively in Toronto or removes a jurisdictional right provided by applicable law.

The terms accepted when your booking is confirmed apply to that booking. Website updates will not retrospectively change an existing agreement without your consent, except where required by law.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Contact

Stiven Shaker, operating as Stevo Shots
561 Sherbourne St, Toronto, ON M4X 0A1, Canada
Email: contact@stevoshots.com
Telephone: +1 (437) 535-8123
Website: https://www.stevoshots.com/

Questions about these terms? Email contact@stevoshots.com or call, text or WhatsApp +1 (437) 535-8123. We’re happy to explain anything before you book. How we handle your information is set out in our Privacy page.